ERF Checklist-CUAAIR411 Plan and conduct interview Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0036 Implement regulations and policies during aviation safety and service operations AVIF0020 Manage human factors and situation awareness in an aviation operational environment AVIG0003 Work effectively in the aviation industry AVIJ0001 Contribute to the achievement of on-time performance standards AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLIE0002 Process workplace documentation TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements TLIJ3002 Apply quality systems TLIO0001 Undertake emergency response action to a security threat Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS304 Deliver and monitor a service to customers BSBOPS402 Coordinate business operational plans BSBXTW301 Work in a team HLTAID011 Provide First Aid AVIE0003 Operate aeronautical radio AVIE0004 Conduct radio procedures in an aviation operational environment AVIO0017 Manage disruptive behaviour and unlawful interference with aviation * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test internet protocol networks ICTSAS312 Provide basic system administration * We can develop additional elective units that are not listed on request (Please contact us for further information)

Trainer/Assessor Assessment Pack

ERF Checklist-CUAAIR411 Plan and conduct interview Learner Guide aggressive or abusive customers SIRXCEG009Please contact us for more information!